Returns & Exchanges

At EIOTCLUB, we want you to be completely satisfied with your connectivity solutions. If your device or SIM card doesn't meet your expectations, you can return your purchase within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the electronic device and all original accessories, including SIM cards and manuals, back into the original packaging to ensure the item is protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned hardware, we will process your refund to the original payment method within 5 to 7 business days.